paying, submitting a request, or using the Services, you accept these Terms, our Service Catalog, the Refund & Cancellation Policy in Section 8, and our Privacy Notice.
“Subscription” means recurring monthly (or quarterly) access to your plan’s catalog. “Request” means one piece, or one small set of pieces of the same format, within the caps of the Catalog. “Active Request” means a Request in simultaneous production; the number is set by your plan. “Revision” means an adjustment within the approved Creative Direction. “Creative Direction” means the concept, script, structure, or brief approved by the Client. “Deliverables” means the final files delivered to the Client. “Client Materials” means all content, footage, brand assets, credentials, and inputs you provide. “Catalog” means our current “Service Catalog & Plans” document, incorporated by reference into these Terms, which defines scopes, caps, estimated turnaround times, and the Fair Use Rules. “Protected Account” means an engagement under our enhanced confidentiality protocol (Section 12).
3.1 We provide graphic design, video editing, animation, and post-production services on a subscription model with unlimited Requests and limited Active Requests per plan, plus à-la-carte projects and add-ons, all as described in the Catalog. 3.2 “Unlimited” refers to the number of Requests you may queue and receive
sequentially while your Subscription is active, subject to your plan’s Active Requests, per-item caps, and the Fair Use Rules. It does not mean unlimited simultaneous production or guaranteed turnaround. 3.3 We may update the Catalog (scopes, caps, estimates) on at least 15 days’ notice by e-mail or on the site; changes do not affect Requests already in production. 3.4 Excluded services (unless separately agreed in writing): on-site filming and production, photography, professional voice-over, media buying, community management, full marketing strategy, and specific premium music or stock licenses. Our standard licensed music and stock library is included.
The Catalog’s Fair Use Rules form part of these Terms. Without limiting them: (a) per-item caps define what constitutes one Request; overages are split into additional Requests or quoted as a project — always before production, never on the invoice; (b) a Revision adjusts within the approved Creative Direction; changing the concept, script, or objective is a new Request; (c) Script-lock: for scripted or structured pieces, production begins after your approval of the structure; script changes after the first cut are a new Request; (d) Raw-footage ratio: up to 6× the final duration per piece on Legion and 10× on Empire; excess footage is handled as high complexity (added time) or as a project; (e) Long-form cap: Legion includes up to two (2) pieces over five minutes per month; additional long pieces are available as an add-on or on Empire; (f) Bulk queuing is welcome: all Requests enter your queue and are produced in order per your Active Requests; (g) One subscription, one client: unlimited brands are for your brands; reselling slots to end-clients requires our Agency program and a signed Agency Agreement — detected resale results in migration to the correct program or termination under Section 13; (h) the Rush add-on is limited to four (4) pieces per month per Client.
5.1 Estimates, not deadlines. All turnaround times in the Catalog or in our communications are good-faith estimates and are not of the essence. They run in business days from receipt of a complete brief and complete Client Materials, and are tolled while a Request is “waiting on client” (your account manager will tell you the same day what is missing). Missing an estimate is not a breach of these Terms and creates no right to penalties, set-off, or withholding of fees. 5.2 Quality remedy. If a Deliverable does not satisfy you after two revision rounds, we will change the assigned specialist and hold a realignment call within one business day. This escalation, together with the First-Month Guarantee (Section 8.1) where applicable, is your exclusive remedy for dissatisfaction with turnaround or creative quality.
6.1 Fees are those published at checkout in the currency you select, exclusive of taxes. You are responsible for any sales, use, VAT, or similar taxes required by your jurisdiction; where we are required to collect them, they will be added at checkout. We may reasonably verify your billing country; each currency list applies to its market. 6.2 Subscriptions are billed in advance each cycle (monthly, or quarterly with the applicable discount) through our payment processor. You authorize recurring charges to your payment method until cancellation. 6.3 Auto-renewal. Your Subscription renews automatically each cycle at the then-current rate for your plan unless you cancel before the renewal date. You may cancel anytime, online through your client portal or by e-mail, effective at the end of the paid cycle. For quarterly terms we will send a reminder before renewal. 6.4 Price changes take effect on at least 30 days’ notice, starting with your next cycle. Active clients keep their subscription price for 12 months from signup (price protection), except upon plan changes. 6.5 Projects (à la carte) require a 50% deposit to start, with the balance due on delivery, unless the order states otherwise.
If a charge fails, our processor will retry per its schedule. After 5 calendar days unpaid, the account is suspended (your queue is paused); after 15 days we may terminate the Subscription. No license to Deliverables of an unpaid cycle is granted until payment is received (Section 9.2).
8.1 First-Month Guarantee. If this is your first Subscription with Age Media and you are not satisfied, you may request in writing, within the first 30 calendar days, a full refund of your first payment (including a first quarterly payment). The Guarantee applies once per Client (including affiliates and related brands) and assumes
good-faith use of the Services. Effect of the refund: the Subscription ends immediately and the license and assignment of that period’s Deliverables under Section 9 terminate; you must cease all use of those files and delete them. This Guarantee is our broadest remedy and exceeds statutory withdrawal rights where they exist.
8.2 Subscriptions. Except under Section 8.1 or where mandatory law requires otherwise, Subscription fees are non-refundable, and there are no prorated refunds for partial cycles, unused Requests, or paused time. You may cancel anytime — online or by e-mail — with effect at the end of the paid cycle: no penalties, no retention calls. Quarterly prepayments run through the end of the prepaid period.
8.3 Pause. You may pause your Subscription up to 2 months per calendar year (in full-month blocks, requested before your billing date), keeping your price and your team. No charges and no production during a pause.
8.4 Projects. The 50% deposit compensates work begun and is non-refundable once production starts. If you cancel mid-project, you will pay for work performed to date at the agreed rate; Deliverables are released upon full payment of the amounts due.
8.5 Add-ons and Rush fees are non-refundable once used or once the affected piece enters production.
8.6 How to request a refund — and chargebacks. Write to us through the contact channels published on our site or your direct WhatsApp channel; we respond within 5 business days, and approved refunds are returned to your original payment method within 5–10 business days. Please contact us before disputing a charge with your bank — there is always a faster solution. A chargeback initiated without first seeking resolution, for Services actually provided, is a material breach of these Terms; we may suspend the account, recover the amounts and costs involved, and will submit acceptance logs and delivery records as evidence. 8.7 EU/EEA consumers. If you contract as a consumer in the EU/EEA, nothing in this Section limits your mandatory rights. By requesting that the Services begin immediately during the 14-day withdrawal period, you acknowledge at checkout that, if you withdraw, you will pay for the proportionate Services received, and that the right lapses once the Services are fully performed. Our First-Month Guarantee (Section 8.1) is broader and remains available to you. 8.8 If we terminate. If we terminate your Subscription without cause (Section 13), we will refund the unused portion of the current cycle pro-rata. Termination for cause (including under Sections 4(g), 7, 10, or 11) carries no refund, of the current cycle.
9.1 Client Materials. You retain ownership of Client Materials and grant us a non-exclusive, worldwide, royalty-free license to use them solely to perform the Services.
9.2 Deliverables. Upon full payment of the applicable cycle or project, Age Media assigns to you all right, title, and interest in the final Deliverables,
including source files. Before payment, Deliverables are provided under a revocable review license only.
9.3 Retained elements. Excluded from the assignment are our pre-existing and reusable tools, templates, workflows, and know-how (licensed to you non-exclusively and perpetually as embodied in the Deliverables) and third-party assets (fonts, music, stock), which are licensed under their own terms for the delivered use.
9.4 Portfolio. We may display Deliverables in our portfolio and promotional materials unless you purchase confidentiality coverage or opt out in writing (always available; standard for creators and agencies). 9.5 Your warranties. You represent and warrant that you own or are licensed to use all Client Materials (including rights of any person appearing in them) and that your use of the Deliverables will comply with law. You are responsible for the context in which you publish Deliverables.
We do not produce, and may decline without liability (the Request simply leaves the queue): unlawful, defamatory, hateful, or harassing content; deliberately deceptive content; sexually explicit or adult content (for content creators we work exclusively on platform-safe promotional material, under our Protected Accounts
protocol); content infringing third-party intellectual property, privacy, or publicity rights; and any material that jeopardizes our payment processing or legal standing. Repeated violations permit termination under Section 13.
During your Subscription and for 12 months after, you will not hire, engage, or solicit, directly or indirectly, any Age Media specialist or contractor who worked on your account, without our written consent. If you do, you will pay a placement fee equal to the greater of three (3) months of your plan or USD $5,000, as liquidated
damages the Parties agree are a reasonable pre-estimate of harm and not a penalty — without limiting our other remedies. This mirrors the non-circumvention our team signs to protect you.
12.1 Each Party will keep the other’s non-public information confidential and use it only to perform under these Terms. 12.2 Protected Accounts. For creators and clients under our enhanced protocol: named restricted access, no use of your materials outside the authorized workflow, a contractual ban on our team referencing your identity, and certified permanent deletion within 7 days of engagement close, upon request. 12.3 AI. We use assistive tools with verified commercial licenses, always under human direction and finishing. We never use your materials or Deliverables to train AI models, and we do not share them with third parties outside
production. 12.4 Data retention. We keep raw files and project files for 60 days after each delivery and your history while your Subscription is active; please keep your own backups upon receipt. Personal data is handled per our Privacy Notice.
These Terms apply while you use the Services. We may terminate: (a) without cause, effective at the end of your paid cycle (with the Section 8.8 refund if earlier); or (b) for cause immediately upon material breach, including non-payment (Section 7), prohibited content (Section 10), unauthorized resale (Section 4(g)), improper
chargebacks (Section 8.6), or abuse of our team. Sections 5.2, 8, 9, 11, 12, and 14 through 21 survive.
THE SERVICES ARE CREATIVE SERVICES OF MEANS, NOT RESULTS. EXCEPT FOR THE EXPRESS COMMITMENTS IN THESE TERMS, THE SERVICES AND DELIVERABLES ARE PROVIDED “AS IS,” AND AGE MEDIA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. AGE MEDIA DOES NOT WARRANT ANY BUSINESS OUTCOME, AUDIENCE, REACH, ENGAGEMENT, OR SALES RESULT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) AGE MEDIA’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE AMOUNTS ACTUALLY PAID BY THE CLIENT IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; AND (B) AGE MEDIA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR OPPORTUNITIES, EVEN IF ADVISED OF THEIR POSSIBILITY. THESE LIMITATIONS APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. Nothing limits liability that cannot be limited under applicable law.
You will defend, indemnify, and hold harmless Age Media, its founders, and its contractors from third-party claims arising out of: (a) Client Materials; (b) your use or publication of Deliverables (including context and combinations); or (c) your breach of these Terms.
Neither Party is liable for delay or failure caused by events beyond its reasonable control (including failures of essential third parties such as payment processors and platforms, outages, disasters, or acts of authority). Timeframes are tolled for the duration.
The Parties are independent contractors; nothing creates employment, agency, partnership, or joint venture — including with respect to our specialists, who work under independent agreements assigning all rights to Age Media. We may subcontract production while remaining responsible to you under these Terms.
We may update these Terms on at least 15 days’ notice by e-mail or on the site, indicating the effective date. Continued use after effectiveness constitutes acceptance; if you do not agree, you may cancel under Section 8.2 before your next cycle. Material changes will not apply retroactively to a cycle already paid.
20.1 These Terms are governed by the laws of the State of Texas and applicable U.S. federal law, without regard to conflict-of-laws rules; the U.N. Convention on Contracts for the International Sale of Goods does not apply. 20.2 Exclusive venue lies in the state or federal courts located in the county of Age Media’s principal place of business in Texas, and the Parties consent to personal jurisdiction there. EACH PARTY KNOWINGLY AND IRREVOCABLY WAIVES TRIAL BY JURY, AND AGREES THAT ANY PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. 20.3 Consumers. If you contract as a consumer, this Section does not deprive you of protections or forum rights granted by mandatory law of your habitual residence.
(a) Entire agreement: these Terms, the Catalog, the Refund & Cancellation Policy, the Privacy Notice, and any signed order or NDA constitute the entire agreement; a signed specific document prevails over these Terms in case of conflict. (b) Severability and reformation: unenforceable provisions are reformed to the minimum
extent necessary; the rest stands. (c) No waiver. (d) Assignment: we may assign these Terms to an affiliate or successor of our business; you may not assign without our consent. (e) Notices are effective when sent by email to your account e-mail and to our contact channels published on the site. (f) Electronic acceptance at checkout is valid and binding under the E-SIGN Act and the Texas Uniform Electronic Transactions Act. (g) Language: English controls; any Spanish courtesy translation is for convenience only. (h) Headings are for reference only.
Age Media · Texas, USA · Last updated: July 2026